Career Opportunities at ESET

Summary:
The Senior Project Manager will lead the formal project management activities needed for global website development efforts. The SPM will work with distributors and resellers worldwide, internal staff in the areas of product development, business systems, web development and marketing, and external contractors.

• Determine global tasks, dependencies, and resources needed for each project/deployment
• Plan, direct and coordinate project team activities across multiple functional areas (product development, business systems, web development, marketing, external contractors)
• Manage team to meet schedules and goals, resolve technical/operational issues, handle scope and change management and meet budgets
• Identify project risks, determine strategies to address them, and manage resolution throughout the project
• Define, execute, and oversee international project communication and application deployment plans
• Establish and measure appropriate KPIs for measuring project success
• Recommend changes and tools to improve business processes and procedures
• Adopt a strategic and lifecycle approach to projects that includes future enhancements
• This position requires both domestic and international travel (up to 40%)

• Proven ability to lead cross-functional and cross-regional teams to complete objectives on time and within budget
• Must have proven experience managing ecommerce development
• Strong business acumen and knowledge of the Internet ecommerce space
• Proven ability to excel in a fast-paced, multifaceted, team environment
• Strong negotiation, diplomatic, and customer service skills
• Excellent oral and written communication skills and problem solving abilities
• Solid understanding of the business requirements gathering processes, business process flow, business process modeling and business analysis
• Experience leading and conducting formal presentations to various levels in an organization
• Technical background or programming skills a plus
• Foreign language skills highly desired

Summary of Role:
The Channel Sales Manager is responsible for developing, training, maintaining, and generating sales of ESET products through VARs and System Integrators. This role requires an individual with extensive channel development experience. The successful regional Channel Manager will be skilled in prospecting and qualifying partners, pipeline development as well as partner management. This is a quota driven sales position which involves extensive travel through out the assigned territory. The Regional Channel Manager will work closely with their assigned Inside Sales Representative and channel partners to close business within their geographic territory. We are looking for candidates with a passion to close business while simultaneously building long lasting reseller relationships.

• Achieve /exceed quota targets
• Drive the development and execution of a partner recruitment strategy that meets regional channel goals set by the Director of Channels
• Manage, recruit and train VARs to sell company's network security products within your assigned territory
• Conduct joint onsite end-user sales calls with partner to ensure timely closure of business
• Drive mindshare and traction with a portfolio of channel partners with in the region
• Work with marketing to develop Reseller Marketing programs for your territory
• Work in tandem with the territory’s ISR to build your pipeline
• Represent company at regional and national tradeshows
• Other duties as assigned

• 5+ years selling software to businesses
• 5 – 7 years channel management experience
• Excellent presentation skills and business communication skills
• Strong consultative selling, time management and organizational skills
• Ability to close business while achieving a high level of customer satisfaction
• Extensive Channel Management, Training and Channel Development Experience
• Proficiency in Microsoft Office products
• Bachelor's degree or equivalent professional experience
• Travel Requirements: More than 50%
• Senior Level Sales Position

• Develop new reseller partnerships within your territory
• Provide / deliver reseller training for ESET products
• Complete joint sales calls with reseller's sales personnel as required
• Follow up on all leads assigned to you per ESET's lead policy
• Maintain accurate pipeline of business within your territory
• Maintain accurate MDF reports for each reseller, and work with marketing to develop customized marketing plans for each of your resellers
• Develop quarterly business plans with each Silver and Platinum reseller within assigned territory
• Ensure that resellers are assigned to the correct partner level in Netsuite, based on ESET policy
• Set up New Partner accounts in Netsuite as necessary
• Register Partner Opportunities in Netsuite
• Provide weekly sales reports as required by the Director of Channels
• Maintain accurate trip reports and expense reports
• Create sales Quotes for both Sliver and Platinum Partners as necessary
• Contact all Silver and Platinum Partners within your territory at least once per week to maintain reseller relationship
• Respond to Voice mails per company policy
• Keep accurate notes in CRM for all channel related activities
• Work with ISR assigned to territory to maintain accurate pipeline and lead follow up
• Attend all sales meetings and trainings as required

Summary:
The Sales Engineer is responsible for supporting the sales staff in presenting technical presentations of our products as well as assisting on installations of our products in both a pre and post sales support role. Pre-sales activities involve technical support in sales presentations, product demonstrations and assisting customers and resellers with product evaluations, training of partners, system integrators and resellers. This individual will work closely with both our direct sales team as well as supporting our reseller partners within the assigned territory. This position works closely with the Sales Engineering Managers to develop business opportunities and maintain customer satisfaction. Position interacts with Technical Support and Customer Service representatives. The successful Sales Engineer will be a team oriented individual with the ability to balance both the sales goals and technical responsibilities of the role. ESET is looking for a candidate with a passion for learning new technologies, a desire to provide “best in class” technical sales support and support our clients and close business transactions.

1. Provide/deliver reseller technical training for our products.
2. Provide product demonstrations both in person and via WebEx to potential clients.
3. Provide technical training to our sales staff as necessary.
4. Provide weekly reports as required by the Sales Engineering Manager.
5. Respond to reseller requests for technical assistance.
6. Respond to Voice mails per company policy.
7. Keep accurate Outlook calendar for scheduling of your time by sales staff.
8. Keep accurate notes in CRM for all related activities.
9. Attend all sales meetings and trainings as required.
10. Provide pre- and post-sales technical support to customers and partners.
11. Consult with external customers to interpret customer requirements while providing product application assistance.
12. Participate in trade shows, seminars and other industry events.
13. Provide feed back to product development regarding product changes as it relates to customer requirements.
14. Champion our product line through product presentations and technical demonstrations at customer and partner sites.

• 5+ years in an IT role
• Preferred Certifications in: MCSE, A+, Security+
• Detailed experience with Microsoft Windows and advanced computer networking environments
• Ability to comprehend and convey complex systems and issues in an effective manner, both written and verbally
• Excellent presentation skills and business communication skills
• Strong time management and organizational skills
• Ability to work independently
• Ability to close business while achieving a high level of customer satisfaction
• Training Experience is highly desired
• Travel Requirements: 20% of the time

Summary:

Directs/oversees all North American Channel Sales activities

Duties and Responsibilities:

• Directs all Channel Sales
• Ensure adequate staffing
• Give input and assist VP of Sales in the execution of the annual sales plans and budgets

Skills:

• Experienced executive level manager
• Contract negotiation for Small Business Channel Sales
• Sales team management techniques
• Ability to make decisions regarding significant sales transactions

Education/Experience:

• Graduate degree – MBA preferred, other technical acceptable – work experience may be accepted however must have at least undergraduate degree
• Budget Creation, Management Responsibility
  • Security SW or Hardware,
  • Channel to SMB and/or Enterprise
• 10 – 15 years Sales Team Management or 20 years other appropriate work equivalent

Status:
Fulltime Employee

Reports to:
VP, Sales

Relevant Work Experience:

• 5+ years experience Security Software Sales through channel sales
• 5+ years experience managing sales teams
• 5+ years experience managing a call center

Responsibilities:

• Manage day to day operations of the SMB Sales Teams
• Review and/ or create in collaboration with the SMB Sales Teams, individual Geographic Regional Sales Plans
• Set goals in accordance with Geographic Regional Sales Plans and monitor day to day operations
• Create and monitor KPI’s for assigned sales areas
• Develop and foster relationships with key Regional VARs when needed
• Provide weekly performance status reports to Channel Sales Manager
• Establish a standard set of key performance metrics for sales (executive through sales professional)
• Design, produce, and present key sales performance metrics and trends
• Develop business processes and systems requirements for the collection and analysis of performance data
• Obtain and mine data from a broad range of business systems
• Model, analyze, interpret and provide insight into operational data and performance metrics
• Identify action plans to improve sales performance and to drive results
• Create and present weekly/monthly/quarterly/annual reports used in executive-level operational reviews
• Manage a diverse team of sales, operations and systems professionals in a matrix-managed fashion
• Manage Daily activity of the Call Center

Qualifications:

• Consistently meets or exceeds goals and financial performance targets
• Ability to manage and lead staff in a collaborative environment
• Presents a professional image inside and outside of the organization
• Persistently demonstrates a positive and enthusiastic attitude toward the company, the work, the vision and the people
• Strong Oral and Written communication
• BS/BA (or MBA) in business or equivalent professional experience

Summary

The technical support engineer provides technical product support to new and existing customers and resellers of ESET security software. Responsibilities will include troubleshooting, resolving and documenting support cases, producing reports, and assisting with testing and documentation for new products. The technical support engineer may be required to work on call in a 24x7 environment.

Essential Functions

• Fields email and phone requests for technical product support from customer/users and resellers of ESET security software
• Provides support to sales force and sales engineers
• Assists with product testing, troubleshoots and replicates issues
• Contributes to knowledge base and technical product documentation
• Performs training of users, customers, and resellers
• Meets and exceeds customer satisfaction targets

• Two to five years of technical support experience in computer software industry
• MCSE or other professional certification in a technical area is a plus
• Expert knowledge of MS Windows client and server OS
• Preferred skills: Linux and Linux mail servers, MS Exchange, Novell Netware, Lotus Domino
• Detailed knowledge of networking applications and standards
• Experience with antivirus and firewall is desired
• Excellent communication, problem solving and customer service skills
• Attention to detail and ability to multi-task
• Flexibility to participate in a 24x7 support environment

Summary:
Tier 2 Customer Care Engineers will provide technical product support to all ESET, LLC customers, partners, resellers, and internal personnel.  Tier 2 Customer Care Engineers will record each customer request and help resolve each request by telephone and or email. 

Responsibilities include:

• Troubleshooting, resolving and documenting support cases
• producing reports
• assisting with testing
• writing and reviewing articles and documentation for new products
• mentoring employees
  Tier 2 Customer Care Engineers may be periodically required to carry a pager after hours.

Essential Functions:
Field requests for assistance from customers, partners and other employees (both technical and sales).

Replicate and test reported issues.

Assist the QA department with testing released and pre-production software.

Contribute to product knowledge base and training documentation.

Qualifications:

• Minimum of one year of technical support experience in computer software industry.
• Excellent communication, problem solving and customer service skills.  Multilingual is a plus.
• Expert knowledge of Windows client and server Operating Systems.
• Detailed knowledge of networking applications and standards.
• Preferred skills: Linux, Netware, Exchange, Lotus Domino.
• Experience with security products (anti-virus, firewall, IDS, IPS) is desired.
• Ability to set their own priorities and work with little to no supervision.
• Ability to research problems and educate themselves.
• Attention to detail and ability to focus in a dynamic environment.
• Ability to gauge customers’ knowledge and patience and work with them accordingly.
• Work individually and as part of a team.
• Knowledge of a technical area other than those mentioned (web development, programming, hardware engineering, computational theory and so forth)
• Only candidates local to Southern California will be considered (no relocation is available).

Physical Requirements:

• Physical demands-requires sitting for extended periods of time.
• Talking and listening on the phone for long periods of time.
• Use of hands for ongoing data entry.

References:
Three references, including one from current employer.

Virus writers, script kiddies and collectors need not apply.

ESET has immediate openings for third-tier Technical Support Engineers. Technical support engineers will provide technical product support to new and existing customers and business partners.
Technical support engineers will respond to customers, partners and our sales force to resolve issues by telephone and email.

Responsibilities include

• Troubleshooting, resolving and documenting support cases
• Producing reports
• Assisting with testing
• Writing and reviewing articles and documentation for new products
• Mentoring employees
• Technical support engineers may be periodically required to carry a pager after hours (comp time will be provided).

Essential Functions

• Field requests for assistance from customers, partners and other employees (both technical and sales).
• Replicate reported issues.
• Assist the QA department with testing released and pre-production software.
• Contribute to product knowledge base and documentation.

Qualifications

• Minimum of three years of technical support experience in computer software industry.
• Excellent communication, problem solving and customer service skills. Multilingual is a plus.
• Expert knowledge of Windows client and server OS.
• Detailed knowledge of networking applications and standards.
• Preferred skills: Linux (mail servers), Exchange, Netware, Lotus Domino.
• Experience with security products (anti-virus, firewall, IDS, IPS) is desired.
• Ability to set their own priorities and work with little to no supervision.
• Ability to research problems and educate themselves.
• Attention to detail and ability to focus in a dynamic environment.
• Ability to gauge customers’ knowledge and patience and work with them accordingly.
• Work individually or as part of a team.
• MCSE or other professional certifications in a technical area is a plus.
• Knowledge of a technical area other than those mentioned (web design, programming, hardware engineering, computational theory and so forth)
• Only candidates local to Southern California will be considered (no relocation is available).

References
Three references, including one from current employer.

Summary:
The Instructional Designer will be responsible for designing and developing training curriculum and course materials to address the specific needs required of the product technical track of the overall ESET training roadmap. The ideal candidate will have strong knowledge of creating content specifically designed to support product education objectives related to post sales deployment and installation, technical feature sets, product troubleshooting, complex network environment deployments, etc. Ideal candidate will have a technical background and ability to accomplish the task while maintaining world-class training track program standards.

• Analyze internal business unit, partner and end –user technical training needs, including task, audience and content analysis
• Design and develop training materials for classroom, self-paced, and Interactive e-learning formats that drive product technical track program needs
• Develop and maintain 'Technical Training' blog
• Coordinate product technical track training projects including requirements analysis, project resources, and resolving project constraints or issues
• Will coordinate with other team members/subject matter experts (SMEs) to validate training content
• Create, administer, and analyze skill/knowledge tests and surveys. Interview training participants and stakeholders and prepare evaluation documents
• Establish evaluation standards, and conduct training program evaluations, including interviews, surveys and skill/knowledge tests
• Conduct user interface interviews, reviews and usability testing and prepare evaluation documents for product technical track training program
• Functions as a training product technical track program advocate across applications and teams emphasizing user-centered instructional design principals
• Establish and maintain relationships with business units, partners and professional colleagues to help identify educational requirements and training solutions appropriate to support a product training program at the highest standards
• Build world-class, award winning training content and materials
• Work with the Training Manager to establish company-wide product technical track training goals

• Bachelors degree in Business, Communications, Instructional Design or other closely related field
• 3 – 5 years of instructional design experience with blended learning strategies Including classroom, self-study, and interactive web based methods
• Excellent knowledge of adult learning, technical communication and instructional design principals
• Excellent communication skills, (oral, written, and active listening); ability to communicate effectively with peers, end users, and all levels of management
• Strong project management, time management, and prioritization skills
• Knowledge of human performance improvement principals
• Past experience in building training for future application in certification programs & content highly desired
• Bilingual (Spanish) highly desire-able
• Experience with Articulate, Brainshark, Captivate or other e-learning authoring tool highly desired
• Experience with Moodle or other LMS is helpful but not required

Summary:
The Instructional Designer will be responsible for designing and developing training curriculum and course materials to address the specific needs required of the product sales track of the overall ESET training roadmap. The ideal candidate will have strong knowledge of creating content specifically designed to support product education objectives related to product positioning, competitive comparison, overcoming product objections and revenue generation. Ideal candidate will have a technical sales related background and ability to accomplish the task while maintaining a world-class global training track program.

• Analyze internal business unit, partner and end –user training needs, including task, audience and content analysis
• Design and develop training materials for classroom, self-paced, and Interactive e-learning formats that drive product sales track program needs
• Develop and maintain 'Sales Training' blog
• Coordinate product sales track training projects including requirements analysis, project resources, and resolving project constraints or issues
• Will coordinate with other team members/subject matter experts (SMEs) to validate training content
• Create, administer, and analyze skill/knowledge tests and surveys. Interview training participants and stakeholders and prepare evaluation documents
• Establish evaluation standards, and conduct training program evaluations, including interviews, surveys and skill/knowledge tests
• Conduct user interface interviews, reviews and usability testing and prepare evaluation documents for product sales track training program
• Functions as a training sales track program advocate across applications and teams emphasizing user-centered instructional design principals
• Establish and maintain relationships with business units, partners and professional colleagues to help identify educational requirements and training solutions appropriate to support a product training program at the highest standards
• Build world-class, award winning training content and materials
• Work with the Training Manager to establish company-wide product sales track training goals

• Bachelors degree in Business, Communications, Instructional Design or other closely related field
• 3 – 5 years of instructional design experience with blended learning strategies Including classroom, self-study, and interactive web based methods
• Excellent knowledge of adult learning, technical communication and instructional design principals
• Excellent communication skills, (oral, written, and active listening); ability to communicate effectively with peers, end users, and all levels of management
• Strong project management, time management, and prioritization skills
• Knowledge of human performance improvement principals
• Past experience in building training for application in future certification programs & content highly desired
• Bilingual (Spanish) highly desire-able
• Experience with Articulate, Brainshark, Captivate or other e-learning authoring tool highly desired
• Experience with Moodle or other LMS is helpful but not required

Summary:
Position applies analytical and technical knowledge in determining end-to-end design requirements for
small to mid-sized projects involving line of business, software/hardware developers and vendors. Work
closely with stakeholders to determine requirements and develop functional designs based on the
analysis of line of business needs, objectives and existing systems infrastructure.

Duties and Responsibilities:

• Drives and participates in design, development and implementation of complex enterprise wide applications and other internal and external data sources.
• Work closely with managers and business systems team to ensure requirements and functional designs are translated accurately into working technical designs and that test plans/scripts that serve internal and external customer needs.
• May manage projects including responsibility for a project and project budget.

Qualifications:
Basic Qualifications:

• 4 year degree in quantitative or business related area of study and 6+ years of analysis experience

Preferred Qualifications:

• Strong standardized test scores (i.e. SAT, ACT, GMAT, GRE)
• 4-8 years professional work experience performing analysis
• Strong quantitative, analytical, problem solving and conceptual, skills
• Strong interpersonal and leadership skills
• Ability to work in a fast-paced, collaborative environment
• Ability to handle multiple concurrent projects
• MBA preferred but not required
  

Summary:
The Business Development Sales Engineer (SE) will be the technical bridge between engineering development and our potential business partners. The SE will take ownership of the prime technical relationship with our pre-contract business partners to help close deals by proactively managing, possibly creating custom solutions and delivering technical information to our potential partners both onsite, online, and via telephone.

• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of ESET’s software products especially in the context of integration and use of our Software Development Kit
• Provide solutions to complex technical issues in the pre-deal development period
• Travel, perform presentations and work with partner and internal engineering teams possibly worldwide. (There are no travel requirements to countries restricted by the US Government)
• Participate in ESET beta testing programs including internally testing products in alpha and beta phase
• Provide software/network troubleshooting on complex technical issues
• Participate in alliance projects including building partner interface solutions
• Provide Proof of Concept service to pre-contract business partners and help them with planning and implementation of ESET software products
• Maintain and expand working knowledge of current and beta (non-released) ESET products
• Provide product training upon request
• Share best practices with other SEs to enhance the quality and efficiency of the other members
• Contribute to building the SE Knowledge base and develop Subject Matter Expertise in assigned products and solutions

• 5+ years SE experience and/or technical support experience required
• 5+ years experience with Microsoft Windows NT/2000 and/or UNIX (Solaris, Linux) Operating Systems, DNS, Microsoft Exchange, and IIS required
• 5+ years experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)
• MCP certification in Windows NT 4.0 or 2000 required

• MCSE Certification NT 4.0 or MCSE 2000 Certification
• UNIX System Administrator/Solaris Administrator
• Certified Lotus Professional (CLP)
• CNA or CNE
• Solid knowledge and technical competence in messaging architecture
• Solid knowledge of security technologies

• Solid multi-tasking and problem resolution abilities
• Ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential
• Ability to effectively conduct formal and informal training sessions or presentations
• Ability to manage own time effectively is a requirement for success
• Quick learner with desire to learn new tools and techniques
• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
• Solid people management skills (optional)
• Moderate coaching and mentoring skills are essential (optional)